Can I return or exchange my SEA LEMON Intimate Apparel garment?
Regrettably we don’t have any exchanges on our garments due to hygiene reasons and the delicacy of lingerie and loungewear. We regrettably do not offer refunds on any of our garments.
If you received the incorrect item or in the very unlikely case of a defect item:
Please send us a mail at email@example.com .. All garments need to be returned within 7 days of purchase, in the original packaging, unwashed and unworn. All sales with SEA LEMON Intimate Apparel are final after 7 days of purchase.
SEA LEMON Intimate Apparel is not liable for the cost of the courier, we cannot be held responsible for lost or damaged parcels back to our studio in Johannesburg.
If the garment is damaged or flawed, please send us a mail immediately with your order number and a picture of the garment.
*please note, this does not apply to normal wear and tear. Have a look at our Care Instructions to ensure you look after your beautiful, handmade garments.
I’d like to purchase lingerie as a gift, how do I go about this?
You can most definitely purchase our Intimate and Loungewear as a gift, if you’d like to add a personal note to the order let us know and we’ll pop it in our beautifully wrapped box with hand stamped tissue paper and a gorgeous ribbon.
How much is it to courier locally?
We have a flat rate of R90 throughout South Africa.
We unfortunately don’t use the SA Postal Service.
How long does it take for me to get my beautiful garments from you?
We take a maximum of 12 working days, excluding courier to get your intimates to you, all our lingerie and loungewear is made by hand which takes a little longer.
Using warm soapy water, we love the Johnsons & Johnsons baby shampoo for our intimates. Delicate hand wash in warm soapy water, rinse with clean water, gently squeeze out remaining water and lay flat to dry, out of direct sunlight.
Hand wash all garments, bralettes,panties, pj’s and gowns. All our intimates are made by hand and excessive machine washes will hurt and damage the garments.